The hotel industry is all about service. If your guests are happy with the service they get, they’ll write positive reviews about you online, return as a guest in the future, and will have no qualms recommending your hotel to family, friends and colleagues.
Hence, customer satisfaction is one of the most vital elements to control for in the hospitality industry. One of the best ways to achieve high levels of customer satisfaction (and reduce customer complaints) is by maintaining your hotel to exacting standards.
Did you know one of the biggest complaints the American hotel industry faces is the inability for guests to control the cooling and heating in their individual rooms? An article published on Forbes.com states this fact based on the survey conducted by the renowned market research firm, J.D. Power and Associates.
If a room is too hot or too cold, a guest can be left feeling uncomfortable and will most likely choose to not return to your hotel. That’s exactly why HVAC maintenance should always be a priority, with regular HVAC duct cleaning planned out in your normal calendar schedule.
Here are five factors to consider when choosing an HVAC contractor to service your property. By ensuring your service provider meets these standards, you will be able to trust that the cooling and heating systems across your property are operating optimally and that you are creating a comfortable environment for your guests.
1. Licensing and Certification
Any HVAC contractor you partner with should be a state licensed contractor. This gives you the peace of mind to know that the contractor has the knowledge and expertise to carry out HVAC duct cleaning and other maintenance within the law and while upholding the highest safety standards. Also, it is an indication that the contractor has the necessary knowledge about different makes and models of equipment and will be in possession of the right equipment and tools to undertake the job successfully.
HVAC systems used in commercial premises are very different from the ones used in residential properties. This is why the contractor should be experienced in commercial HVAC repair, maintenance and replacement. Don’t be afraid to ask detailed questions when requesting a quote. You should be looking to find out the contractor’s industry experience, the number of years the company has been in business, the number of jobs completed, and the exact certifications, licenses and insurance they hold. Once you get this information, you can call up some of their past and current clients to get a referral and find out whether the hotel was satisfied with the services they received.
3. ASCS Certified Technicians
Indoor air quality is often a major problem in commercial and residential properties. When you opt for HVAC duct cleaning, not only will you ensure the HVAC system works efficiently, you also will be maintaining high indoor air quality. Check with your HVAC contractor to see if their technicians have earned the ASCS (Air Systems Cleaning Specialist) certification from the NADCA (National Air Duct Cleaning Association). NADCA has extremely stringent standards pertaining to training, ethical behavior, cleaning procedures and equipment and getting the ASCS certification requires thorough education and understanding on the part of the technicians. Only the best technicians will earn this certification.
4. NADCA Certified Ventilation Inspector
According to NADCA standards, HVAC duct cleaning as well as HVAC system cleaning is a must. If the duct and the HVAC system are not cleaned, it will re-contaminate the entire system and negate the benefits of any other type of cleaning. The HVAC contractor should conduct a thorough inspection of the HVAC system before performing the maintenance. This will let you know if there is a problem with the system that would prevent effective cleaning and maintenance. This step is mandatory as per the NADCA’s Cleaning and Restoration (ACR) of HVAC systems standards. However, this inspection should only be completed by a NADCA-certified ventilation inspector.
5. Better Business Bureau (BBB) Rating
It’s always a good idea to find out about the HVAC contractor by checking with the Better Business Bureau (BBB). A reliable and trustworthy contractor will be in good standing with the BBB and will also have a high rating with the organization.
Consider these five factors when you’re looking to hire a HVAC contractor for your hotel. With the right HVAC duct cleaning and maintenance measures, your guests will never have a reason to complain about the Goldilocks effect – rooms being too hot or too cold!